Policies

Appointments in Suite 101

All services provided require appointments. For your convenience, we recommend scheduling your next appointment prior to leaving Massage Rain.

Deposit, Payment Balance and Cancellation

A non-refundable deposit is required at time of booking.

The deposit is transferable up to 72-hours before the booked time.

72-hour notice is required for all cancellations. After that time, the non-refundable deposit collected at time of booking is also non-transferable.

24-hours before the booked time, the remaining balance is due to confirm the arrival time and duration. Without confirmation, the appointment will be canceled.

If the company cancels an appointment due to unforeseen circumstances, a credit will be applied to your account.

Arrival Time

Our suite door, 101, will remain locked until the confirmed appointment time.

Life complications sometimes lead to late arrival. However, as courtesy to following guests, late arrivals will only receive the remaining available appointment time and will not receive a credit for loss of time.

Forms of Payment

Visa, MasterCard, American Express and Discover.

Guest Etiquette

As a courtesy to our guests, mobile devices must be turned off or silenced.